What do viewers see when they ask Genie AI a question?

1. Open the video’s share link in a private browser window and play it.
2. Select the Genie button in the player controls, or an interaction with the Open Genie AI click action. The video pauses.
3. Select a suggested question, or type your own and press Enter.
4. Read the answer. Under Where this comes from, select a time to jump to that point in the video.
5. Ask a question that the video does not cover, and check the reply.
6. Close the panel with its close button or the Escape key. The video plays again.

If you add no questions of your own, Genie suggests three: What is this video about?, Summarize the main points and What should I remember? Viewers see them in their own language.

To use your own, enter them under Suggested questions on the Genie AI tab, one per line. When you translate the video, your questions are translated too. To hide suggestions, turn off Show suggested questions.

• Genie answers only from the transcript and the Supplemental Info you add. Answers are short.
• When the answer comes from the transcript, Genie lists the matching times under Where this comes from. The first four show, and a plus button shows the rest. Selecting a time closes Genie and plays the video from that point.
• Source times show only when viewers can seek: Show Seekbar and Allow Seeking on, and Hide All Controls off, in the Player section of Design.
• Each answer has a Copy button. An email address in an answer is a link.

If the transcript and your notes do not hold the answer, Genie replies I’m sorry I don’t know. in the viewer’s language. To send your own reply, such as where to get help, enter it under Response when Genie cannot answer on the Genie AI tab. Viewers see your reply as you wrote it.

If Genie cannot reach the AI service, the viewer sees Could not get an answer. Try again. with a Retry button.

Genie keeps the conversation while the viewer stays on the same video, so closing and opening the panel shows the earlier answers. Viewers type their questions. Genie has no voice input, but it can read its answers aloud when Speak Genie answers aloud is on.

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