What happens if I go over my streaming minutes?
Playback continues. A member of the team contacts accounts that approach the limit to discuss additional capacity.
How are streaming minutes counted?
They are the total time your whole audience spends streaming your content in a calendar month, measured to the second. A 90-second view uses 1.5 streaming minutes; a full 10-minute view uses 10 minutes.
Do viewers count towards anything?
No. Each plan includes unlimited viewers with no per-viewer charge. Viewers can use a link or embed with no Mindstamp account. Admin seats apply to the people who build and edit.
What does the free trial include?
14 days, no credit card. You can build and publish real interactive video during it and keep what you make when you subscribe.
Is there a free plan?
No. Every plan starts with a 14-day free trial that needs no card, so you can build and publish a real interactive video before you pay. After the trial, Solo at $49 a month is the smallest plan.
Which plan should I start with?
Most teams start on Core. It is the first plan with personalization, Genie AI, SCORM export, unbranded share links, and Zapier, and it removes the 30-minute video length limit. One person with a few videos can start on Solo or Basic and upgrade from Billing at any time.
Can I change plans partway through a month?
Yes. On an upgrade you pay only the difference, and your next bill is at the new plan’s price. You can cancel from Billing in your dashboard at any time.
How much does yearly billing save?
The exact yearly total is shown on every plan. Solo is $490, Basic is $990, Core is $2,990, Pro is $4,990, Scale is $9,990, and Ultra is $24,990. The monthly equivalent is rounded up to a whole dollar.
Do I have to move my video to Mindstamp?
No. Each plan reads video from Vimeo, Wistia, S3, and other sources. Interactions are layered onto the file you already have. The source file stays unchanged.
What happens to my videos if I cancel?
They stay viewable until the end of the billing period you have paid for. After that an active subscription is required for viewers to load them, so export any reports you need before you go.
Do you handle invoicing, security reviews and procurement?
On Enterprise, yes. Security questionnaires, vendor onboarding, NDAs and MSAs are all in scope. Solo through Ultra are self-service and do not include document review.