Mindstamp help guide
Why does Switch Video say “Could not change video”?
Troubleshoot a Mindstamp Switch Video or branching destination that cannot load the selected video.
Short answer
The destination video must exist, be accessible to the viewer, and be compatible with the published branching experience. Re-select the destination, publish both videos, test each direct link while signed out, and then test the branch in a private browser window.
How to do it
- Open the interaction or Navigation and confirm the intended destination video is still selected.
- Publish the source and destination videos and verify their direct links while signed out.
- Check passwords, domain restrictions, deleted or replaced sources, and account or team access.
- Recreate the Switch Video action if the reference appears stale.
- Capture the source URL, destination, timecode, device, browser, and exact error for support.
Test the destination independently
If the destination cannot play on its own, the branching action is not the root cause. If it plays directly but not from the branch, focus on the action configuration and access rules shared between the videos.
Current product references
These are the maintained sources used to verify this guide. Open them for the newest interface and plan details.
- What is Video Branching? How do I use Video Branching? — Current Help Center article
- What is a Navigation? How do I use it? — Current Help Center article
- Branching — Mindstamp 4.0 walkthrough
Need the live interface?
Use the current Help Center
These guides preserve useful answers at long-standing Mindstamp URLs. The Help Center carries the maintained product instructions.