Mindstamp help guide
What happens if I exceed my streaming limit?
Understand current monthly streaming-minute allowances and what Mindstamp says happens when an account exceeds them.
Short answer
Current Mindstamp plans use monthly streaming minutes rather than a viewer or report limit. Allowances are 10,000 minutes on Basic, 50,000 on Core, 100,000 on Pro, and 250,000+ on Enterprise. If you exceed the allowance, Mindstamp says a team member will contact you about affordable overage options and your content will not be shut off automatically.
How to do it
- Check the monthly streaming-minute meter in the account.
- Forecast audience size multiplied by expected viewing time and compare it with the plan allowance.
- Contact Mindstamp before a high-traffic launch when the forecast approaches the allowance.
- Review any proposed overage arrangement and upgrade or add minutes when appropriate.
- Set an internal warning threshold and owner for recurring usage reviews.
Viewers remain unlimited
The pricing matrix lists unlimited viewers on every plan. The account allowance is the total video time streamed each month, so a short view and a long training session consume different amounts.
Overage does not trigger an automatic shutdown
Mindstamp says it will reach out to discuss affordable overage options if an account exceeds its minutes. This policy is separate from data-retention, export, or reporting rules, which should be checked independently for business-critical workflows.
Current product references
These are the maintained sources used to verify this guide. Open them for the newest interface and plan details.
- What does Streamed Minutes / Monthly Playback mean? — Current Help Center article
- Mindstamp plans and pricing — Mindstamp guide
- Reporting — Mindstamp 4.0 walkthrough
Need the live interface?
Use the current Help Center
These guides preserve useful answers at long-standing Mindstamp URLs. The Help Center carries the maintained product instructions.