I'm getting a playback error. Why?

There are many reasons why you could be receiving a playback error. Please follow the below steps to remedy this situation or escalate further:

1. Ensure you are using Chrome, Firefox, Safari, or Edge

2. Ensure your browser is fully up to date

3. Ensure you are not running an ad-blocker of any kind.

4. Ensure you are not on a fire-walled network such as a school, work, or restricted public wifi

If you are on such a network, you must make sure each of these sites is whitelisted in order to guarantee playback:

  • https://mindstamp.io
  • https://video.mindstamp.io
  • https://aws.amazon.com
  • https://cloudflare.com
  • https://stream.mux.com
  • https://player.vimeo.com
  • https://akamaized.net
  • https://vimeocdn.com
  • https://myinteractive.video
  • https://embed.mindstamp.io
  • https://mindstamp.video

If you are still experiencing playback issues after completing ALL of these steps, please go to https://www.whatsmybrowser.org/ and press "Copy" to copy the result. Then, head to https://mindstamp.io/contact and paste the link with your contact information and a description of the steps you've taken. Please note that while Mindstamp does not have the ability to provide support for end viewers, we strive to take all reports into account and make improvements based on them.