1. Review
What should the agent do next?
Review the situation before the video pauses.
Marketing example
Simulating Real-World Customer Service Challenges
A customer reports a cracked mug. Inspect the fictional order and choose the next service step.
How it was built
The viewer's choice controls the route
Mindstamp saves first answer and path summary, opens the matching scene, and keeps the response in the session recap.
- Questions
- Video branching
- Viewer variables
What it does
Each response changes the customer path and explains the policy evidence.
The store, order, and return policy are fictional. The demo does not issue a refund, replace an item, or change an order.
Inside the experience
What the viewer does
The video gives each interaction a clear job in the route.
2. Choose
Select an answer
Choose Require the customer to ship it back first, Deny the claim because the box looks fine, or Offer replacement or refund.
3. Follow
See the result
The video opens the matching scene and carries first answer and path summary into the recap.
What it reports
Each interaction is measured
- Viewer choice
- The report stores the answer selected in the decision scene.
- Result route
- The session shows which result scene opened after the choice.
- First Answer and Path Summary
- The recap keeps the saved value with the viewer session.
More examples
See what else is possible
Each related page contains a published example you can use.
Build one like it
Start from a video you already have
The interactions were added on top of an existing recording.