1. Identify
Choose the reset situation
The viewer selects locked out, signed in, or team-member support.
Customer support example
A support explainer with a safe route for each situation.
Choose whether you are locked out, signed in, or helping a team member. The video opens the correct reset process and checks the next action.
How it was built
The support path starts with the user’s situation
The first choice opens one of three reset instructions. Each route adds a second safe-or-unsafe decision.
- Buttons
- Video branching
- Conditional feedback
What it does
The video separates self-service, account settings, and managed reset workflows.
A follow-up choice checks whether the viewer can apply the safe next step before the recap.
Inside the experience
What the viewer does
The video gives each interaction a clear job in the route.
2. Guide
Open the correct process
The branch shows the steps that fit the selected account state.
3. Check
Choose the safe next action
A second decision records whether the viewer applies the guidance.
What it reports
Each interaction is measured
- Reset situation
- The report stores the account state selected first.
- Follow-up answer
- The second choice records the safe or unsafe action.
- Completion message
- The recap combines the route and result for the viewer.
More examples
See what else is possible
Each related page contains a published example you can use.
Training
One lesson, three entry paths
Choose review, practice, or extension content, then answer a follow-up decision inside that route.
Watch →Demo
Video branching
Allow viewers to choose their own path through your content with video branching, also known as "Choose Your Own Adventure" experiences.
Watch →Marketing
Choose your own journey
Put the viewer in control with video branching, also known as "choose your own adventure" experiences!
Watch →Build one like it
Start from a video you already have
The interactions were added on top of an existing recording.