1. Enter
Read the customer problem
A damaged delivery creates the decision point.
Training example
A customer-service story that changes with the first response.
Choose the first response to a damaged delivery and watch the next scene change with the decision.
How it was built
One decision creates three story routes
Each answer saves the service path and jumps to a different customer outcome before the recap.
- Buttons
- Video branching
- Viewer variables
What it does
The learner sees the consequence of the response inside the story.
Replay clears the stored route so the learner can compare another ending.
Inside the experience
What the viewer does
The video gives each interaction a clear job in the route.
2. Respond
Choose the first action
Three answers represent different service approaches.
3. Watch
See the consequence
The selected answer changes the next scene and ending.
What it reports
Each interaction is measured
- Service response
- The report stores the first action selected.
- Story route
- The session shows which customer outcome played.
- Replay choice
- The viewer can compare another ending.
More examples
See what else is possible
Each related page contains a published example you can use.
Training
Choose an evaluation lens
Select Kirkpatrick Level 3, Phillips ROI, or the Success Case Method and see the evidence each approach needs.
Watch →Training
Choose the right evaluation question
Choose learner reaction, workplace behavior, or a business result and open a sample question for that goal.
Watch →Training
Run the active recall check
Read a three-part service brief, then recall the detail that controls entry after the brief clears.
Watch →Build one like it
Start from a video you already have
The interactions were added on top of an existing recording.