1. Review
What should you say first?
Review the situation before the video pauses.
Marketing example
Module 2: Advanced Problem-Solving
What should you say first?
How it was built
The viewer's choice controls the route
Mindstamp saves selected route, opens the matching scene, and keeps the response in the session recap.
- Questions
- Video branching
- Viewer variables
What it does
Place the learner at the first response after a confirmed duplicate charge.
The company, customer, and billing case are fictional. The scenario does not change an account or issue a credit.
Inside the experience
What the viewer does
The video gives each interaction a clear job in the route.
2. Choose
Select an answer
Choose Acknowledge the problem and verify the charges, Tell the customer to wait for the bank, or Promise an immediate refund.
3. Follow
See the result
The video opens the matching scene and carries selected route into the recap.
What it reports
Each interaction is measured
- Viewer choice
- The report stores the answer selected in the decision scene.
- Result route
- The session shows which result scene opened after the choice.
- Selected Route
- The recap keeps the saved value with the viewer session.
More examples
See what else is possible
Each related page contains a published example you can use.
Build one like it
Start from a video you already have
The interactions were added on top of an existing recording.