Skip to content
Mindstamp

Training use case

Customers who self-serve.

Scale your customer academy with learner-driven product video tutorials. Reduce support ticket volume with on-demand interactive navigation.

Works with the videos you already have. No re-recording, no re-encoding.

Training use case

Help customers learn products faster with guided self-service video paths.

Give customers self-guided tutorials that answer questions, route to the right feature, and reduce repetitive support work.

  • Let customers pick the feature they came for and skip the rest
  • Answer the follow-up question inside the tutorial that raised it
  • See which step generates the support ticket you keep receiving
Dräger hydrogen detection video with interactive paths for ultrasonic, point gas, and flame detection
Branching, hotspots, and file downloads in one safety module.

Inside the video

Ask questions, give feedback, and record results

Place each interaction at the point where the learner needs to answer, review, or continue.

Questions

Ask questions while they watch

Place a question at an exact timecode and require an answer before the learner continues.

Feedback

Give feedback immediately

Show an explanation after each answer or send the learner back to the relevant part of the video.

Reporting

See each learner’s results

Review completion, score, answers, attempts, clicks, and paths for each learner.

The report

See who understood the training

Completion tells you who finished. Mindstamp shows how each learner answered, where they struggled, and what they completed.

Standard completion report

94% complete

Most learners reached the end. That does not tell you how they answered or where they struggled.

Mindstamp learner report212 learners

R. Alvarez
Watched 100% · answered 5 of 5 correctly · completed training
J. Whitfield
Missed the lockout question · reviewed the step · passed on retry
M. Okafor
Stopped at 4:12 · no answers submitted · follow-up needed

+ 209 more learners

Training FAQ

Questions about interactive video training

How LMS sync, learner access, progress rules, accessibility, and training records work.

Does completion sync to our LMS?

Yes. Mindstamp reports completion and score over SCORM and xAPI, so modules sit in the LMS your compliance team already reports from.

Do learners need an account?

No. Learners open a link or an embed. You can still capture their identity, answers, and completion without provisioning anyone.

Can we stop learners skipping to the end?

Yes. Seeking can be disabled and progress can be gated on a correct answer, so the module cannot be completed by dragging the scrubber.

Is it accessible?

Captions, keyboard operation, and screen reader labels are supported on the player and on every interaction, so modules meet the same standard as the rest of your training.

Do we have to re-record our existing videos?

No. Interactions are layered on top of the file you already have. The original is never re-encoded or replaced.

How long is the record kept?

Per-view records persist in your account and export at any time, so evidence survives staff changes and audit cycles.

Start with one module

Add questions to one training video

Use an existing onboarding or safety video and review the first learner report.