1. Review
Coach the De-escalation Choice
The customer says, “Your last agent promised this was fixed.” What should the agent say first?
Training example
Why Video Training Is a Game Changer for Corporate Development
Customer service video can rehearse the words an agent must use under pressure. Take this call.
How it was built
The viewer's choice controls the route
Mindstamp saves service response, opens the matching scene, and keeps the response in the session recap.
- Buttons
- Video branching
- Viewer variables
What it does
Choose the first response, see the reaction, and replay the decision.
The call and customer are fictional.
Inside the experience
What the viewer does
The video gives each interaction a clear job in the route.
2. Choose
Select an answer
Choose “I am sorry you had to contact us again. I will review the prior case now.”, “That agent was wrong.”, or “Can you repeat everything?”.
3. Follow
See the result
The video opens the matching scene and carries service response into the recap.
What it reports
Each interaction is measured
- Viewer choice
- The report stores the answer selected in the decision scene.
- Result route
- The session shows which result scene opened after the choice.
- Service Response
- The recap keeps the saved value with the viewer session.
More examples
See what else is possible
Each related page contains a published example you can use.
Training
Branching safety training
See how Dräger uses hotspots, branching, and downloads to let viewers explore hydrogen detection solutions in one interactive video.
Watch →Recruiting
Career recruiting
A Swiss recruiting firm lets candidates explore different career paths, then leave their details.
Watch →Entertainment
Choose-your-own-adventure film
An interactive horror film by The Count’s Den. Viewers choose what happens next.
Watch →Build one like it
Start from a video you already have
The interactions were added on top of an existing recording.