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Training example

Define the first observable skill in a support matrix.

Choose the first observable behavior to add to a support role matrix.

Press play and use the interactions in this published example.

Read the related guide

4.9/5Capterra

How it was built

The viewer's choice controls the route

Mindstamp saves selected route, opens the matching scene, and keeps the response in the session recap.

  • Buttons
  • Video branching
  • Viewer variables

What it does

Choose the first skill row for a new customer-support agent.

The example is a fictional matrix row and does not update a spreadsheet or HR system.

Inside the experience

What the viewer does

The video gives each interaction a clear job in the route.

1. Review

Which behavior should the matrix define first?

Review the situation before the video pauses.

2. Choose

Select an answer

Choose Verify account ownership, Diagnose a login issue, or Escalate a billing dispute.

3. Follow

See the result

The video opens the matching scene and carries selected route into the recap.

What it reports

Each interaction is measured

Viewer choice
The report stores the answer selected in the decision scene.
Result route
The session shows which result scene opened after the choice.
Selected Route
The recap keeps the saved value with the viewer session.

Build one like it

Start from a video you already have

The interactions were added on top of an existing recording.