1. Review
Which behavior should the matrix define first?
Review the situation before the video pauses.
Training example
Choose the first observable behavior to add to a support role matrix.
How it was built
Mindstamp saves selected route, opens the matching scene, and keeps the response in the session recap.
What it does
Choose the first skill row for a new customer-support agent.
The example is a fictional matrix row and does not update a spreadsheet or HR system.
Inside the experience
The video gives each interaction a clear job in the route.
1. Review
Review the situation before the video pauses.
2. Choose
Choose Verify account ownership, Diagnose a login issue, or Escalate a billing dispute.
3. Follow
The video opens the matching scene and carries selected route into the recap.
What it reports
More examples
Each related page contains a published example you can use.
Training
Select Kirkpatrick Level 3, Phillips ROI, or the Success Case Method and see the evidence each approach needs.
Watch →Training
Choose learner reaction, workplace behavior, or a business result and open a sample question for that goal.
Watch →Training
Read a three-part service brief, then recall the detail that controls entry after the brief clears.
Watch →Build one like it
The interactions were added on top of an existing recording.