1. Read
Review the shift note
The scene gives a short issue summary and the handoff context.
Training example
A short handoff lesson with one scored judgment.
Review a shift note and choose the detail that matters most for the next operator.
How it was built
A brief lesson tests the key handoff detail
The viewer chooses the next action and owner, the line number, or the first reporter. The video then explains the effect of that choice.
- Buttons
- Video branching
- Immediate feedback
What it does
This micro-lesson focuses on one operational judgment instead of a long end-of-module quiz.
The response is saved at the moment the shift note is visible and before feedback appears.
Inside the experience
What the viewer does
The video gives each interaction a clear job in the route.
2. Prioritize
Choose the critical detail
The viewer selects the information the next operator needs first.
3. Correct
See the handoff result
The branch explains why ownership and next action reduce ambiguity.
What it reports
Each interaction is measured
- Priority selected
- The report stores the detail chosen by the learner.
- Feedback route
- The view record shows the explanation delivered.
- Completion
- The recap confirms the answer and offers replay.
More examples
See what else is possible
Each related page contains a published example you can use.
Training
Suspicious invoice drill
A suspicious invoice reaches the inbox. Report it, reply for details, or open the attachment and see the consequence.
Watch →Training
Run the handoff case
Review a customer handoff and choose whether to confirm ownership, send a generic article, or wait.
Watch →Training
Phishing ad decision
A vendor asks for new bank details. Choose how to respond and see the result before the message ends.
Watch →Build one like it
Start from a video you already have
The interactions were added on top of an existing recording.