1. Review
What should the agent say first?
Review the situation before the video pauses.
Training example
Practice the first response to a remote customer escalation.
A customer reports a duplicate charge during a remote training module. Choose the first response.
How it was built
The viewer's choice controls the route
Mindstamp saves first answer and path summary, opens the matching scene, and keeps the response in the session recap.
- Questions
- Video branching
- Viewer variables
What it does
The scenario pauses, records the response, and shows the customer consequence.
The policy and customer are fictional. The example does not certify job readiness.
Inside the experience
What the viewer does
The video gives each interaction a clear job in the route.
2. Choose
Select an answer
Choose "I will refund both charges now.", "Let's compare the two charge details.", or "I will transfer you to billing.".
3. Follow
See the result
The video opens the matching scene and carries first answer and path summary into the recap.
What it reports
Each interaction is measured
- Viewer choice
- The report stores the answer selected in the decision scene.
- Result route
- The session shows which result scene opened after the choice.
- First Answer and Path Summary
- The recap keeps the saved value with the viewer session.
More examples
See what else is possible
Each related page contains a published example you can use.
Training
Question Configuration Clinic
Choose the question that best checks whether a learner can find the required storage temperature.
Watch →Training
Discount Request Assessment
A buyer asks for a larger discount than the visible policy allows. Choose the salesperson's first response.
Watch →Training
Warehouse safety skill router
Choose where a heavy box belongs. The answer sends the learner to a refresher, guided comparison, or harder load example before a follow-up question.
Watch →Build one like it
Start from a video you already have
The interactions were added on top of an existing recording.