1. Review
Turn Watching into Practice
A customer says, “I have explained this twice.” Which opening should the agent choose?
Training example
Practice a difficult customer response.
Use one existing scene to let the learner practice, choose, and receive feedback.
How it was built
A choice controls the next scene
Native buttons save response opening and open the matching result. The recap displays the saved response.
- Buttons
- Video branching
- Viewer variables
What it does
Choose the agent’s opening and follow the resulting branch.
The branch is a fictional learning example and does not represent an automated performance decision.
Inside the experience
What the viewer does
The video gives each interaction a clear job in the route.
2. Choose
Select an answer
Choose “I can see why repeating this is frustrating.”, “Please start from the beginning.”, or “That is not my department.”.
3. Follow
Open the result
The video opens the matching route and carries response opening into the recap.
What it reports
Each interaction is measured
- Viewer choice
- The report stores the answer selected in the decision scene.
- Result route
- The session shows which result scene opened after the choice.
- Response Opening
- The recap keeps the saved value with the viewer session.
More examples
See what else is possible
Each related page contains a published example you can use.
Training
Choose an evaluation lens
Select Kirkpatrick Level 3, Phillips ROI, or the Success Case Method and see the evidence each approach needs.
Watch →Training
Choose the right evaluation question
Choose learner reaction, workplace behavior, or a business result and open a sample question for that goal.
Watch →Training
Run the active recall check
Read a three-part service brief, then recall the detail that controls entry after the brief clears.
Watch →Build one like it
Start from a video you already have
The interactions were added on top of an existing recording.