1. Review
Read the handoff
The scene gives enough context to make a practical support decision.
Training example
An active learning case with a recorded decision.
Review a customer handoff and choose whether to confirm ownership, send a generic article, or wait.
How it was built
The case pauses where judgment matters
A short scenario leads to one decision. The selected action opens feedback and is saved for the recap.
- Buttons
- Video branching
- Immediate feedback
What it does
The viewer must apply the handoff principle while the situation is still visible.
Each route explains the likely effect on the customer and the receiving team.
Inside the experience
What the viewer does
The video gives each interaction a clear job in the route.
2. Respond
Choose the next action
The viewer selects ownership, generic guidance, or delay.
3. Reflect
Compare the result
The result scene explains why the action helps or weakens the handoff.
What it reports
Each interaction is measured
- Handoff action
- The report records the learner’s first response.
- Feedback route
- The view record shows which explanation the learner saw.
- Completion
- The recap marks the route as complete and offers replay.
More examples
See what else is possible
Each related page contains a published example you can use.
Training
Suspicious invoice drill
A suspicious invoice reaches the inbox. Report it, reply for details, or open the attachment and see the consequence.
Watch →Training
Phishing ad decision
A vendor asks for new bank details. Choose how to respond and see the result before the message ends.
Watch →Training
Training video format selector
Choose controls, policy exceptions, or the 30-day rule and receive the training format suited to that problem.
Watch →Build one like it
Start from a video you already have
The interactions were added on top of an existing recording.